Hello,
Liyana here !

Today, I'm going to do my reflection on the course ; Certificate In People-Helping Skills.

Everyone has their own uniqueness, we should solve the problem step by step so that it won't get bigger. We as students can be a mediator as we may understand them as we are as the same age as them. They might feel that at least someone understands them and they are not the only one that is having that kind of problem. We should let them solve the problem themselves and think of their own solution as sometimes the solution we give them is not what they want to hear and at the end of it they would blame us back. We should identify the problem and what was the previous attempt of trying to solve the problems and intervention. The principle of Behavioural Approach. ABC ; Antecedents,Behaviour,Consequences. There was this activity where the instructor asked us to throw the marker, just throw but not to catch. but our immediate reaction was to catch the marker. We are used to it .Empathetic responding is to 'feel with' a person. we should try to understand what the person is going through. Empathetic responding requires understand the fact,recognising feelings,reflection of understood facts and recognized feelings back to the person. We should speak only after listening. It's rude to interrupt. we should also speak with sensitivity. choose words that might not hurt the person so that it shows that we respect them and we should speak with assertiveness. we should be firm so that they would consider our advice.

well,till here (: